Introducing Zelle® – a fast, safe and easy way to send money to friends, family and other people you trust1, regardless of where they bank. Whether you’re paying rent, gifting money, or splitting the cost of a bill, Zelle® has you covered.
Send money directly from your account to theirs — typically in minutes1.
Use Zelle® within the app you already trust. No account numbers are shared.
Send money using just an email address or U.S. mobile number.
WHAT IS ZELLE®?
Zelle® Frequently Asked Questions
You can send, request, or receive money with Zelle®. To get started, log into BCU’s online banking website and/or mobile app and select “Send Money with Zelle®”.Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.
To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review, and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your BCU account, typically within minutes1.
It’s easy — Zelle® is already available within the BCU mobile app and online banking! Check our app or sign-in online and follow a few simple steps to enroll with Zelle® today.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. You’ll have the option to update this if you’d like – just select “Yes” to the question, “Do you want payments to go to your Baxter Credit Union account instead?”
Once you move your email address or U.S. mobile phone number, it will be connected to your BCU account so you can start sending and receiving money with Zelle® through the BCU mobile app and online banking. Please call BCU member support toll-free at 800-388-7000 for help.
Keeping your money and information safe is a top priority for BCU. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your BCU account safe.
You can send money to friends, family and others you trust even if they have a different bank or credit union1.
Since money is sent directly from your BCU account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®.
These types of transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither BCU nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor1.
Since money is sent directly from your BCU account to another person’s bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.
Neither BCU nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your BCU mobile app using just their email address or U.S. mobile number.
Neither BCU nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact BCU member support team at 800-388-7000 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our BCU member support team at 800-388-7000 so we can help you.
BCU does not charge any fees1 to use Zelle® with your personal checking account.
The amount of money you can send, as well as the frequency is set by each participating financial institution. To determine BCU send limits, call our member support team at 800-388- 7000.
There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
Yes! They will receive an email or text message notification via the email or U.S. mobile number they used to enroll with Zelle®.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your BCU account, typically within minutes1.
If you have not yet enrolled with Zelle®, follow these steps:
1. Click on the link provided in the payment notification you received via email or text message.
2. Select BCU.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.
Money sent with Zelle® is typically available to an enrolled recipient within minutes.
If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be sent directly to your recipient’s account, typically within minutes.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please give the BCU member support team a call toll-free 800-388-7000 or get in touch through our support page.