BCU continues to take every feasible step to protect the physical and financial well-being of our members and employees. If you or your family are impacted by the current public health and economic situation, and need our support, we're here to help.
Check back here for the latest updates.
At a time when reliable access to Digital Banking tools is more important than ever, you can rely on the Credit Union’s Digital Banking for your account needs.
Check account balances and transfer funds.
Set up one-time or set up recurring payments.Learn More
Make deposits securely using your mobile device.Learn More
Find thousands of in-network ATMs nationwide.Find an ATM
Assistance & Helpful Information
As we adjust to practicing social distancing to protect each other’s physical well-being, please remember, we're always looking out for your financial well-being, too.
Branch access may be limited or unavailable based on the local environment. Know before you go—visit the Locations search tool for up-to-date info about nearby branches and ATMs.
Economic Impact Payments (Stimulus Payments)
Members who are eligible to receive Economic Impact Payments (a/k/a Stimulus Payments) will begin seeing direct deposits from the IRS on January 4, 2021. To check the status of your payment, use the IRS “Get My Payment” portal. If you don’t see the funds in your account, please contact the IRS directly. Still have questions? Please Contact Us for assistance.
If you need to deposit a stimulus check, or any other check remotely, you can do so conveniently and securely with Deposit Anywhere. Watch this video for more information on using this Digital Banking feature.
Check out these additional resources:
- Learn about eligibility and other FAQs regarding the second Economic Impact Payment from the IRS Website.
- Check the status of your stimulus payment from the IRS “Get My Payment” Portal.
- Get an estimate on your stimulus payment with this Stimulus Check Calculator from Nerdwallet.
- Access future press release information from the US Department of The Treasury website.
Auto, Credit Card and Personal Loan Assistance
The Credit Union has lending solutions to help. Emergency loan assistance we may be able to provide include:
- Payment relief on existing BCU loans and credit cards1; including Skip One Loan Payment or a Loan Extension for up to 90 days
- Deferring your first payment up to 90 days2 on a new auto loan.
To discuss these solutions, please contact us:
To Apply for an auto loan: 888-389-8344
Available 24 hours a day, 7 days a week
Relief on existing loan payments, please call: 847-932-8187 (English) / 847-932-8188 (Espanol)
Available Monday through Friday, 8AM - 5PM CDT
Request Payment Relief Online: Log in and send us a secure message via Message Center: Desktop/Tablet or Mobile.
Student Loan Assistance
University Accounting Service (UAS) is the loan servicer for your Credit Union account and provides 24/7 access to view your loan information and make payments at www.uasecho.com. (Payments by mail should be sent to University Accounting Service, PO Box 5865, Carol Stream, IL 60197-5865.)
If you are experiencing difficulties at this time and need to discuss student loan repayment options to keep your account in good standing, give us a call.
Relief on existing loan payments: 800-723-2210
Emergency Mortgage Assistance
If you have an existing home loan and are experiencing financial hardships, we’re here to help.
- Visit Coronavirus Assistance to review your information and submit to request for payment assistance. Be sure to have your loan number available, as referenced on your Mortgage statement.
- For more information on forbearance, and other assistance options, view FAQs from the Federal Housing Finance Agency (FHFA).
- To discuss your individual circumstances, please call: 888-789-1512
Home Equity Loans or Second Mortgages: please call: 847-932-8182
Business Account Assistance
On December 21, 2020, Congress approved the Paycheck Protection Program (PPP2), allocating $267.5B to help small business owners meet short-term expenses and payroll needs. BCU is glad to assist you in processing your PPP2 loan application. Get Started
Download full program information at SBA.gov.
Your Financial Well-Being
As you look for continued support and answers to help you stay financially well during COVID-19, check out the comprehensive guide from Life. Money. You.® with tips and advice to help you navigate these challenging times.
For remote one-on-one financial support during this time, schedule a 30-minute "COVID-19 Financial Check-Up" over the phone with one of our certified Goal Consultants.
- Visit this site and select One-on-One Financial Counseling
- Click COVID-19 Financial Check-Up
- Select date and time
- Enter contact information and Schedule It.
Check out two relevant financial well-being webinars:
Beware of Scams
In uncertain times it is typical to see an increase in fraud. Please be wary of unexpected emails or phone calls that may try to take advantage of you. Be on the lookout for scammers impersonating charities, government agencies and medical companies. The Credit Union will never call or email you and ask you to verify information we already have.
You can also take advantage of SavvyMoney® for free credit reports and monitoring.
*Qualification for temporary Deposit Anywhere limits is dependent on historical performance of the membership and is at the sole discretion of the Credit Union. Memberships that do not qualify for the temporary Deposit Anywhere limit increase will remain at their original daily and transactional limits. All remotely deposited checks will continue to be subject to review. We reserve the right to change these temporary Deposit Anywhere limits at any time for any reason.
1Portfolio mortgages and home equity loans are eligible for this offer. Loan due date will be maturity date may be extended, and interest is charged for the actual number of days owed, which may result in having to pay additional interest charges. BCU reserves the right to change this offer and or program at any time for any reason.
2Must be a current BCU member in good standing with no charge offs as of March 18, 2020 or eligible for membership through a BCU select employer group for offer. Both new and used vehicles are eligible for offer. Loan will be charged interest during the extension period. Loan subject to underwriting criteria. No loan application fees or prepayment penalties. BCU reserves the right to change this offer or program at any time for any reason.