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Putting You First

With BCU, you’re more than a member, you’re an Owner—someone whose opinion impacts everything we do. Taking your feedback to heart, we’re consistently making improvements inside and out. We strive to provide the perfect solutions for your financial needs and make sure it’s easy to do business with us, too.

Want to see what changes we’re making? Take a look below and check back often to see the latest enhancements.

Here Today For Your Tomorrow

You Spoke. We Listened.

"I've been with BCU for a while, I'm now starting to understand certain financial goals that are important to my family and myself. As I become more financially educated, I tend to pass on the knowledge." - Latosha B.

Our Financial Well-being program, Life. Money. You.® has personalized tools designed to help you discover financial freedom. Learn more at BCU.org/LMY

"The BCU website isn't as functional as it could be. It was difficult for me to find the forms/information that I needed. This is the reason that I called in for help." - Vanessa K.

We've improved our Contact & Help Center webpage functionality. You can now easily search for relevant information. If you prefer, we've included a new chat feature too. See for yourself at Help.BCU.org

"Design a member card could just scan and go." - Alayne G.

We're excited to offer contactless Debit and Credit cards with a tap to pay capability. Tap to pay for a fast, easy and secure way to checkout. Learn more at BCU.org/taptopay

"I was put on hold far too long, and call backs were over 3 hours later. Better response on answering calls" – Terry W.

We’ve improved turnaround times in the Call Center and implemented a new call back feature. As an alternative to waiting on hold, you can hold your spot in line without waiting on the phone.